Whether you are a new pet owner or simply have a question before your next appointment, we have gathered answers to some of the most common questions we hear from pet owners throughout Granger, South Bend, Mishawaka, Notre Dame, Elkhart, and Osceola, as well as Niles, Buchanan, Edwardsburg, and Cassopolis. If you do not see your question answered here, feel free to reach out to our team directly.
Yes, we operate primarily by appointment to allow adequate time for all patients and scheduled procedures. Emergencies receive priority and may occasionally cause delays, but we make every effort to see clients on time.
A drop off appointment allows you to bring your pet in at a convenient time, usually in the morning, and leave them with us to be examined between scheduled appointments or during a reserved time for admitted patients. Once the doctor has finished, we will call you to discuss the diagnosis and provide discharge instructions.
For routine wellness visits, scheduling a week or two ahead is generally sufficient. Sick pet visits and urgent concerns are typically worked into the schedule the same day whenever possible.
Any prior medical records, current medications, and a list of questions or concerns are helpful to bring along. Dogs should be secured on a leash, and cats should be brought in a secure carrier.
Yes, we welcome new patients from Granger, South Bend, Mishawaka, Notre Dame, Elkhart, and Osceola in Indiana, as well as Niles, Buchanan, Edwardsburg, and Cassopolis in Michigan.
For the safety of our staff and other animals in our care, all hospitalized patients must be current on required vaccinations. Dogs must be current on rabies and distemper, while cats must be leukemia negative and current on rabies, distemper, and leukemia vaccines.
Yes, we can request records on your behalf with your written authorization, since Indiana considers pet medical history to be private information.
We offer a full range of services, including wellness exams, vaccinations, dental care, surgery, diagnostic testing, and senior pet care, among others.
Most healthy adult pets benefit from an annual wellness visit, while puppies and kittens need more frequent visits during their first several months, and senior pets typically benefit from checkups twice a year.
Yes, our hospital is equipped to perform a wide range of surgical procedures, from spays and neuters to more advanced soft tissue and orthopedic surgeries.
We accept credit cards, debit cards, cash, and personal checks, along with CareCredit as a monthly billing option.
While we do not bill insurance providers directly, we can provide the documentation needed for you to submit a claim for reimbursement with your provider.
CareCredit is a financing option that allows you to pay for your pet's veterinary care over time rather than all at once. Applications can be completed online or at our front desk and are typically processed within minutes.
Yes, we do not share any information about you or your pet without your written consent, in accordance with Indiana law.
Yes, with your written authorization, we can share relevant information such as vaccine status or health records with a boarding kennel, groomer, or other veterinary hospital.
Compassionate Care and a Warm Welcome for Every Pet
